FAQS

HOW DO I BOOK SERVICES WITH OLIVE & PEARL BEAUTY? We book services on a “first come, first reserved” basis and up to one year in advance. For all wedding day & special event services, we require a signed service contract agreement, along with a 50% of the overall balance total as a non-refundable retainer. The final balance total is due (14) days prior to your wedding or event date. Please note that your date is not secured with Olive & Pearl Beauty until the company has received and approved your signed served contract agreement and 50% retainer, even if you have had a trial preview appointment.
WHAT METHODS OF PAYMENT DO YOU ACCEPT? We accept MasterCard, Visa, Discover, American Express, and PayPal by special request.
MY FAMILY AND/OR BRIDAL PARTY IS PAYING FOR THEIR SERVICES; ARE THEY ABLE TO MAKE SEPARATE PAYMENTS? No. Please have all family and/or bridal party members make their payments to the responsible party, which is typically the person signing the service contract agreement. And, that person or responsible party will submit the payment(s) to Olive & Pearl Beauty.
IS GRATUITY INCLUDED IN YOUR PRICING? No, gratuity is not included in our pricing, but always appreciated by the artists!
DOES YOUR COMPANY OFFER TRIAL PREVIEW SESSIONS AND HOW DO I SCHEDULE THE APPOINTMENT? Yes, we do offer Trial Preview Sessions at our studio location and by appointment only. All Trial Preview Sessions are a paid service, require a separate service contract agreement and billed separately from wedding day services. This appointment is scheduled and paid in advance, typically with the lead makeup artist or hairstylist assigned to your wedding or event. The Trial Preview Session includes a thorough consultation in which we will discuss your overall vision for your big day, and your look of inspiration. The appointment typically lasts 2-2.5 hours for hair AND makeup and 1-1.5 hours for hair OR makeup. This appointment may also be scheduled on the same day as your Engagement Portrait Session, Bridal Portrait Session, Bridal Shower, Final Dress Fitting, or on the date of another special event.
CAN I SCHEDULE MY TRIAL PREVIEW APPOINTMENT, ENGAGEMENT SESSION, OR BRIDAL PORTRAIT SESSION ON A WEEKEND? We are typically booked for weddings on most weekends. There are rare occasions when we can accommodate a Friday or Sunday appointment request at our studio, however, most appointments are scheduled during the week, Mon – Thursday, between the hours of 9 am and 4 pm. It never hurts to ask, as we will do our best to accommodate all appointment requests.
WHAT IF I DON’T KNOW THE EXACT # OF PEOPLE WHO WILL NEED HAIR AND/OR MAKEUP SERVICES ON MY WEDDING DAY? Because we book our time, our artists, and our supplies based on the information provided within your signed service contract agreement, we recommend that you secure as many “for sure” services as possible. We often book multiple events in one day, and potentially may not have the time or artists available to add additional services on the day of your event.
DO YOU HAVE A MINIMUM REQUIREMENT FOR BOOKING SERVICES? No, we do not have any service minimums at this time.
HOW MANY PEOPLE CAN YOU ACCOMMODATE; I HAVE A LARGE BRIDAL PARTY? Our team can accommodate large bridal parties of any size. We have a diverse team of amazingly talented, full-time artists, as well as, other artists that are hired to help throughout the year. We carefully select all artists to ensure that they produce the same exceptional quality of work and style that our full-time team members provide.
DO YOU OFFER "BRIDE ONLY" PACKAGES? Yes, due to many requests, we have recently added BRIDE ONLY Packages.
HOW MANY ARTISTS DO YOU ASSIGN TO MY WEDDING AND HOW MUCH TIME DO YOU NEED TO COMPLETE MY CONTRACTED SERVICES? The number of artists assigned to your wedding or event is completely dependent on the number of services secured within your service contract agreement, and the time in which all services need to be completed by. For (6) or more services, we require a MINIMUM of (4.5) hours of service time, however, you can request additional artists/assistants for an additional fee, in the event you would like a service timeline of less than the (4.5) hour minimum. (Fee schedule for additional artists/assistants are detailed in our pricing brochure and service contract agreement.). Olive & Pearl Beauty determines the “service start time” for the contracted services requested by all clients.
DO YOU OFFER BOTH TRADITIONAL AND AIRBRUSH MAKEUP SERVICES? AND WHAT IS THE DIFFERENCE? Yes, we offer both traditional and airbrush makeup services; both are beautiful makeup applications! The airbrush makeup application is recommended most often for special occasions, such as weddings, and especially, with our humid climate conditions in mind. Our airbrush makeup applications are “water resistant” and tend to last longer, which is why we recommend it for the bride, especially.
DO YOU CHARGE SEPARATELY FOR LASHES? All of our makeup applications include COMPLIMENTARY strip lashes, within the service price. The price does not change if someone does not want us to apply lashes as part of their makeup service. If someone in your bridal party doesn’t want makeup services but only wants us to apply lashes, that is an option for an additional fee.
DOES YOUR TEAM STAY FOR TOUCH UP SERVICES? Upon completion of all contracted services and at the end of your contracted service time, your artist and/or hairstylist will provide any last minute hair and/or makeup touch ups that may be needed. Once this is done, your artists and/or hairstylists will leave and will not stay for additional touch ups past that point. Any requests for touch ups past the contracted service finish time is for an additional cost, and is detailed in our pricing brochure. We also have lip touch up kits available for purchase, upon request.
DO YOU MAKE A SCHEDULE FOR “DAY OF” SERVICES? Yes, our office interns create an artist and/or hairstylist schedule for each wedding or appointment, and is for internal purposes ONLY. We typically DO NOT send this to you in advance, because regardless of the schedule, we ask everyone listed on the service contract to be there at the start of the service timeline. Our artists come prepared with this schedule to help with keeping them on track, however, we expect everyone listed on the service contract agreement to be ready and prepared for us, upon our arrival. This helps to ensure that the day runs as smoothly and as “stress free” as possible. (Any requests for late arrival requires company approval.)
HOW LONG DOES IT TAKE YOU TO COMPLETE EACH SERVICE? We typically dedicate (1) hour per service, for the BRIDE or main attendant, however, there is no specific timing window for perfecting the bride’s wedding day look. (That equates to approximately (1) hr. for hair, (1) hr. for makeup, or (2) hrs. for hair and makeup.) The bride’s services are typically more intricate, detailed, and most times require a broader timing window. For the bridal party and other attendants, as a general guideline, we dedicate 30-45 minutes max, per service. For the bridal party & other attendants, we expect that the choice of hairstyle and/or makeup look is chosen with a 30 – 45 minute timing window in mind. (Our artists are happy to make hairstyle and/or makeup recommendations if needed)
CAN I REQUEST A PARTICULAR ARTIST OR HAIRSTYLIST FOR MY WEDDING DAY OR APPOINTMENT? Olive & Pearl Beauty has a team of highly trained and skilled makeup artists and hairstylists. We assign all artists and/or hairstylists based on their availability for the date(s) requested. You may request a particular artist and/or hairstylist and we will do our best to accommodate all requests if the artist and/or hairstylist is available.
DO YOU OFFER MEN’S GROOMING/MAKEUP SERVICES? Yes, we do offer men’s grooming and/or complexion makeup services. The service includes light concealer, airbrush or traditional makeup, and setting powder. This is a very light, natural looking makeup application.
WHAT IS YOUR CANCELLATION POLICY? Event cancellations may be made up to 60 days before the event date, without incurring any extra charges. Any and all retainers made to reserve the date are non-refundable and non-transferrable. In the event you decide to cancel your event within 59 days or less of the event date, 100% of the total cost of services within your service contract agreement is due upon notice of cancellation. This clause applies to the event cancellation in its entirety, and not individual services listed within the service contract agreement.
WHAT ARE YOUR OFFICE HOURS? Our administrative office hours are Monday – Thursday, 9 am to 5 pm. We reserve Friday, Saturday, and Sundays primarily for wedding days and on-location appointments. Our response time is typically within 48-72 hours, or within (3) business days.
DO YOU PROVIDE OTHER SERVICES, OTHER THAN WEDDINGS OR BRIDAL APPOINTMENTS?We are most known for wedding and bridal services, however, we are hired for all types of special events. We also do the following events: Photoshoots, Head Shots, Maternity Events, Anniversary Events, Birthday Events, Pageants, Dance Competitions, Private Hair and/or Makeup Consultations…you name it!
HOW DO I REACH YOU? Email communication is our primary mode of communication. We service several clients per year, and in order to serve you best, it is important that we have record of all correspondence with each client. Although email is our preferred method of communication, you are always welcome to call  our office line with any important questions you may have. Simply email us at info@oliveandpearltx.com, and request a 10-minute Complimentary Phone Consultation.